Dashboard: Key Performance Indicators (KPI)

Image: An example of a real-time visual dashboard for business. Source: Ecademy - The Entrepreneurship Course.


The City of Abbotsford (COA) needs a real-time key performance indicators (KPI) visual dashboard to be accountable to the public and keep everyone on point: politicians, managers and staff.

The dashboard needs to be:

  • On monitors in the City Hall lobby and cafeteria
  • The home page of the City's website and intranet site
  • Automatically bookmarked on staff computers

Helpful information featured on the dashboard:

  • Permit wait times: Building and business licences
  • Rental vacancy rate
  • Unhoused
  • Transit on-time performance
  • Street fatalities and significant injuries (e.g., Vision Zero)
  • Operational status of facilities and fields, including Sumas Pump Station and JAMES Plant
  • Customer satisfaction results through a net-promoter score survey after each interaction
  • Employee churn rate
  • Climate goal measurement

Software solutions include:


Example:


A working example of a municipal indicators dashboard is VanDashbaord by the City of Vancouver.


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Keywords: Abbotsford, City, COA, real, time, dashboard, key, performance, indicators, KPI, standard, operating, procedures, SOP