Dashboard: Key Performance Indicators (KPI)
Image: An example of a real-time visual dashboard for business. Source: Ecademy - The Entrepreneurship Course.
The City of Abbotsford (COA) needs a real-time key performance indicators (KPI) visual dashboard to be accountable to the public and keep everyone on point: politicians, managers and staff.
The dashboard needs to be:
- On monitors in the City Hall lobby and cafeteria
- The home page of the City's website and intranet site
- Automatically bookmarked on staff computers
Helpful information featured on the dashboard:
- Permit wait times: Building and business licences
- Rental vacancy rate
- Unhoused
- Transit on-time performance
- Street fatalities and significant injuries (e.g., Vision Zero)
- Operational status of facilities and fields, including Sumas Pump Station and JAMES Plant
- Customer satisfaction results through a net-promoter score survey after each interaction
- Employee churn rate
- Climate goal measurement
Software solutions include:
- Geckoboard
- HubSpot
- Kiss Metrics
- Salesforce
- Visible
- ClimateView (for measuring the impact of climate decisions)
Example:
A working example of a municipal indicators dashboard is VanDashbaord by the City of Vancouver.
Keywords: Abbotsford, City, COA, real, time, dashboard, key, performance, indicators, KPI, standard, operating, procedures, SOP